Refund Policy
Last updated: 6 November 2026
This policy applies to paid subscriptions to Free Social Listening. Payments are handled by our Merchant of Record, Paddle, and refunds are issued through them.
1. Try before you pay
New accounts start with a 7-day trial. A card is required, and it is charged for the plan you chose when the trial ends, unless you cancel at least 30 minutes before. Cancel from Settings by then and you are not charged; you keep access until the trial ends, then move to the free plan. We would rather you use it until you are certain the Service does what you need than buy and ask for the money back.
2. Cancelling
You can cancel at any time from your account. Cancelling stops the next renewal. Your account keeps its paid features until the end of the period you have already paid for, then returns to the free plan. Nothing is deleted: keywords beyond Free's 3 are paused and saved, and mentions on channels other than your one Free channel are saved but locked, export included, until you upgrade.
3. Refunds
- Your last payment: you can refund your most recent payment in full at any time, no reason needed. Use Cancel & refund last payment in Settings, on the Plan tab, or email us.
- What happens to your plan: a refund cancels your plan right away, not at the end of the period. Your account moves to the free plan at once, on the terms in section 2.
- If the Service did not work: if a fault on our side stopped it doing its job for a significant part of an earlier period, tell us and we will refund that period too.
- Earlier payments: outside the cases above we do not refund payments before your most recent one.
4. How to ask
Use Settings, or email tech@salesup.club from the address on the account. We aim to reply to email within two business days. Paddle reviews each refund, and approved refunds go back to the original payment method through Paddle, and how quickly they appear is up to your bank.
5. Your statutory rights
Nothing here limits any refund or cancellation right you have under the consumer law that applies to you, or under Paddle’s own buyer terms.
6. Contact
YELLOWLAKE TECHNOLOGIES AND SERVICES PRIVATE LIMITED