Refund Policy
Last updated: 20 July 2026
This policy applies to paid subscriptions to Free Social Listening. Payments are handled by our Merchant of Record, Paddle, and refunds are issued through them.
1. Try before you pay
The free plan needs no card and has no time limit. We would rather you use it until you are certain the Service does what you need than buy and ask for the money back.
2. Cancelling
You can cancel at any time from your account. Cancelling stops the next renewal. Your workspace keeps its paid features until the end of the period you have already paid for, then returns to the free plan. Nothing is deleted and your captured mentions stay exportable.
3. Refunds
- Within 14 days of your first payment: tell us and we will refund it in full, no reason needed.
- Renewals: if a renewal caught you by surprise and you have not meaningfully used the Service in that period, tell us within 14 days of the charge and we will refund it.
- If the Service did not work: if a fault on our side stopped it doing its job for a significant part of a period, tell us and we will refund that period, whether or not the windows above have passed.
- Part-used periods: outside the cases above we do not pro-rate an unused remainder — cancel instead, and you keep what you paid for until it runs out.
4. How to ask
Email tech@salesup.club from the address on the account. We aim to reply within two business days. Approved refunds go back to the original payment method through Paddle, and how quickly they appear is up to your bank.
5. Your statutory rights
Nothing here limits any refund or cancellation right you have under the consumer law that applies to you, or under Paddle’s own buyer terms.
6. Contact
YELLOWLAKE TECHNOLOGIES AND SERVICES PRIVATE LIMITED